I have seen it on Devonshire Street and can confirm that it is a water valve of some sort and that water has been leaking from it and a rate of pressure since Friday evening, at least. Irish Water’s website says that ‘Clean water is both expensive to produce and manage‘, but this expensive clean water has been flowing down the street and into the drain.
Not being put off by this, I phoned that Irish Water contact number and after some press this for that, I was speaking to, what I assume was a Abtran-operator who is passing on the available information as she reads from the computer.
No Leaks at Weekends
After my comment as to how customer unfriendly such a procedure was, that I was happy to pass on the details then over the phone but I would not be phoning any other telephone number, she took down details of the leak.
They need to learn from the fault-reporting system at Airtricity – a dedicated telephone number and webpage.
Removed from Reality
To think that some manager who prepared the brief for that section of the Customer Relations Software; the programmer who wrote it; and the Irish Water supervisory staff who tested it before passing it as fit-for-purpose, all thought that it was o.k. to have a different reporting system at weekends and, that it is reasonable to expect a member of the public who has taken time out to report a fault to be willing to take further time to write down and phone another number.
The clean water still flows into My Own Lovely Lee.