Personally, I would have marketing and P.R./spin personnel so much lower on any credibility listing – after all, one chooses to engage with a salesman or an auctioneer.
Marketing and P.R. practitioners have a licence to publish their output as fact, They can then display their spin so that you must see it at some point.
TSB closed braches at Mayfield and Lapp’s Quay. ‘Move’ has a connotation of relocation to an entirely new premises/facility. TSB Patrick St was trading long before these closures.
If you have seen or have had occasion to stand in a queue in TSB Patrick’s St., where on a Friday there might be two tellers only, you might correctly think that this is less than the number of tellers in previous years.
Even if TSB wished to spin their sign that they have relocated their business to the existing branch at Patrick St., this is not consistent with what is encountered.
Would it not be refreshing if a company and their P.R. actually had the bravery to tell the truth in plain language? My own suggestion would be:
'To save costs, we have closed this branch. We discourage our customers from teller transactions as they are more costly to us. Tellers are available at our Patrick’s St. branch but do expect queues’